Fertility Bandwidth™ Terms of Use and Service

Last updated: 15 July 2026

Most terms and conditions pages feel as though the business is preparing for an argument before you have even started.

That is not what this page is here to do.

You may have arrived here after months or years of appointments, tests, late-night searching and being told that nothing obvious is wrong. The last thing you need is another person hiding behind vague promises, frightening disclaimers or pages of legal wording that nobody genuinely expects you to understand.

This page is our honest agreement.

It explains what I do, what I do not do, what you can expect from me, what I need from you and what happens when you access a resource or purchase a service.

It is written as a conversation because that is how I work. But it is also a legally binding agreement, so please read it before purchasing or using Fertility Bandwidth™ services.

Who You Are Working With

Fertility Bandwidth™ is operated by: Karen Botha, a sole trader trading as Fertility Bandwidth™

Business and legal correspondence email: [email protected]
Telephone: 00 44 7723 486489

Fertility Bandwidth™ provides its services remotely. The correspondence address above is not a fertility clinic or premises where clients are examined or treated.

By using this website, submitting a form, accessing a free resource, registering for a webinar, purchasing digital content or joining a paid service, you agree to the parts of these Terms that apply to you.

If you do not agree, please do not submit health information, purchase a service or use our resources.

THE CONVERSATION MOST TERMS PAGES AVOID

“Can you promise that I will get pregnant?”

No—and anyone making that promise to you should make you nervous.

You are not paying me to manufacture certainty where certainty does not exist.

You are paying for me to look beneath the surface of what you have already been told, help you interpret patterns that may have been overlooked and provide structured educational and implementational support based on the information you give me.

Pregnancy depends on many factors, including your body, your partner, age, ovarian reserve, genetics, medical conditions, previous treatment and unfortunately sometimes in rare occasions, circumstances outside either of our control.

I will not promise pregnancy, live birth, miscarriage prevention, IVF success or a particular biological outcome simply because that would make the sale easier. That would be unethical.

What I can promise is that I will take your information seriously, provide the service we agreed, work within my scope and I will tell you when something needs medical attention to support what we are doing, rather than pretending I can solve everything.

“Does that mean you are diagnosing what is wrong with me?”

No.

Fertility Bandwidth™ is an educational coaching and fertility-pattern interpretation service. It is not a medical practice, fertility clinic or diagnostic service.

When I use expressions such as “root cause”, “fertility bandwidth”, “drainage”, “gut health”, “inflammation”, “hormone patterns”, “cellular health” or “nervous-system load”, I am describing areas explored through my educational framework. I am not using those expressions to make a medical diagnosis.

Nothing found in traditional medical tests is not always the same as nothing worth exploring. But exploring and implementing changes with the aim of improving previously overlooked system wide patterns is still not the same as diagnosing a disease.

“Am I just going to receive generic information?”

Not where you have purchased personalised support. That's not where I make the most meaningful fertility steps forward for my ladies and couples.

Your educational recommendations will be considered against the information you provide, including your history, symptoms, medication, treatment, nutrition, cycle observations and other relevant circumstances.

But there are limits. I am not physically examining you. I do not conduct diagnostic testing, you've already had that to no avail. I cannot see information that you have not disclosed. I do not replace your GP, fertility consultant, gynaecologist, endocrinologist, midwife, pharmacist or another appropriately qualified healthcare professional. I bring all this information together to understand nuances.

That boundary does not make the work meaningless. It makes it honest.

“Why do you need so much information about my health?”

Because what may be appropriate for one woman can be completely wrong for another. Supplements, herbs, food changes and natural approaches can interact with medication, fertility treatment, pregnancy and existing medical conditions.

You need to give me accurate and current information. I need to use that information responsibly. Your medical team needs to remain involved where appropriate.

This is how we avoid the random, one-size-fits-all fertility advice that sends women in circles.

“Why does the work begin as soon as I send my information?”

Because when you are ready for answers, I do not believe in leaving your information sitting untouched for days.

Once you purchase, you receive access to the relevant proprietary questionnaires, resources or programme material. Some content is available immediately and some educational information may be released day by day to avoid overloading an already overloaded system.

When you submit the information needed for a Root Cause Assessment or another personalised service, I may begin reviewing and working on it immediately.

That is why the checkout asks you to expressly request immediate access and an immediate start. Those boxes are not there to trick you out of your rights. They explain what you are asking me to begin and how beginning immediately affects the statutory 14-day cancellation period.

“Does ‘no refunds’ mean I have no rights?”

No.

You always retain the rights the law gives you if digital content is faulty, a service is misdescribed or I fail to provide it with reasonable care and skill. What you do not have is an unlimited right to receive personalised work, access proprietary materials and then demand all your money back simply because you changed your mind or did not achieve the biological result you hoped for.

Those are two different things.

These Terms explain the difference clearly so neither of us discovers it during an argument later.

Fertility Bandwidth™ Terms of Use and Service

Last updated: 15 July 2026

Most terms and conditions pages feel as though the business is preparing for an argument before you have even started.

That is not what this page is here to do.

You may have arrived here after months or years of appointments, tests, late-night searching and being told that nothing obvious is wrong. The last thing you need is another person hiding behind vague promises, frightening disclaimers or pages of legal wording that nobody genuinely expects you to understand.

This page is our honest agreement.

It explains what I do, what I do not do, what you can expect from me, what I need from you and what happens when you access a resource or purchase a service.

It is written as a conversation because that is how I work. But it is also a legally binding agreement, so please read it before purchasing or using Fertility Bandwidth™ services.

Who You Are Working With

Fertility Bandwidth™ is operated by: Karen Botha, a sole trader trading as Fertility Bandwidth™

Business and legal correspondence email: [email protected]
Telephone: 00 44 7723 486489

Fertility Bandwidth™ provides its services remotely. The correspondence address above is not a fertility clinic or premises where clients are examined or treated.

By using this website, submitting a form, accessing a free resource, registering for a webinar, purchasing digital content or joining a paid service, you agree to the parts of these Terms that apply to you.

If you do not agree, please do not submit health information, purchase a service or use our resources.

THE CONVERSATION MOST TERMS PAGES AVOID

“Can you promise that I will get pregnant?”

No—and anyone making that promise to you should make you nervous.

You are not paying me to manufacture certainty where certainty does not exist.

You are paying for me to look beneath the surface of what you have already been told, help you interpret patterns that may have been overlooked and provide structured educational and implementational support based on the information you give me.

Pregnancy depends on many factors, including your body, your partner, age, ovarian reserve, genetics, medical conditions, previous treatment and unfortunately sometimes in rare occasions, circumstances outside either of our control.

I will not promise pregnancy, live birth, miscarriage prevention, IVF success or a particular biological outcome simply because that would make the sale easier. That would be unethical.

What I can promise is that I will take your information seriously, provide the service we agreed, work within my scope and I will tell you when something needs medical attention to support what we are doing, rather than pretending I can solve everything.

“Does that mean you are diagnosing what is wrong with me?”

No.

Fertility Bandwidth™ is an educational coaching and fertility-pattern interpretation service. It is not a medical practice, fertility clinic or diagnostic service.

When I use expressions such as “root cause”, “fertility bandwidth”, “drainage”, “gut health”, “inflammation”, “hormone patterns”, “cellular health” or “nervous-system load”, I am describing areas explored through my educational framework. I am not using those expressions to make a medical diagnosis.

Nothing found in traditional medical tests is not always the same as nothing worth exploring. But exploring and implementing changes with the aim of improving previously overlooked system wide patterns is still not the same as diagnosing a disease.

“Am I just going to receive generic information?”

Not where you have purchased personalised support. That's not where I make the most meaningful fertility steps forward for my ladies and couples.

Your educational recommendations will be considered against the information you provide, including your history, symptoms, medication, treatment, nutrition, cycle observations and other relevant circumstances.

But there are limits. I am not physically examining you. I do not conduct diagnostic testing, you've already had that to no avail. I cannot see information that you have not disclosed. I do not replace your GP, fertility consultant, gynaecologist, endocrinologist, midwife, pharmacist or another appropriately qualified healthcare professional. I bring all this information together to understand nuances.

That boundary does not make the work meaningless. It makes it honest.

“Why do you need so much information about my health?”

Because what may be appropriate for one woman can be completely wrong for another. Supplements, herbs, food changes and natural approaches can interact with medication, fertility treatment, pregnancy and existing medical conditions.

You need to give me accurate and current information. I need to use that information responsibly. Your medical team needs to remain involved where appropriate.

This is how we avoid the random, one-size-fits-all fertility advice that sends women in circles.

“Why does the work begin as soon as I send my information?”

Because when you are ready for answers, I do not believe in leaving your information sitting untouched for days.

Once you purchase, you receive access to the relevant proprietary questionnaires, resources or programme material. Some content is available immediately and some educational information may be released day by day to avoid overloading an already overloaded system.

When you submit the information needed for a Root Cause Assessment or another personalised service, I may begin reviewing and working on it immediately.

That is why the checkout asks you to expressly request immediate access and an immediate start. Those boxes are not there to trick you out of your rights. They explain what you are asking me to begin and how beginning immediately affects the statutory 14-day cancellation period.

“Does ‘no refunds’ mean I have no rights?”

No.

You always retain the rights the law gives you if digital content is faulty, a service is misdescribed or I fail to provide it with reasonable care and skill. What you do not have is an unlimited right to receive personalised work, access proprietary materials and then demand all your money back simply because you changed your mind or did not achieve the biological result you hoped for.

Those are two different things.

These Terms explain the difference clearly so neither of us discovers it during an argument later.

WHAT YOU CAN EXPECT FROM ME

I will be honest about what I can and cannot do

I will not promise pregnancy, frighten you into purchasing or manufacture certainty to close a sale.

I will consider the information you provide

Where you purchase personalised support, I will not knowingly treat you as though your history, medication, treatment and circumstances do not matter.

I will stay within my scope

I will not knowingly diagnose medical conditions, interfere with prescribed treatment or pretend that educational fertility support replaces medical care.

I will tell you when medical input is needed

Your safety matters more than keeping every question inside Fertility Bandwidth™.

I will provide the agreed service with reasonable care and skill

You will be told what you are purchasing, how it is delivered and how long access lasts. Lifetime access refers to the lifetime of the product where applicable.

I will handle your information carefully

Fertility, pregnancy, miscarriage, medication and health information is deeply personal. It will be handled in accordance with the Privacy Policy and applicable data-protection law.

I will treat concerns fairly

If something goes wrong, I will listen and respond rather than hiding behind a disclaimer.

WHAT I NEED FROM YOU

For this relationship to work safely and fairly, you agree to:

provide information that is accurate, complete and current;

disclose relevant medication, treatment, allergies, diagnoses and pregnancy information;

tell me when important circumstances change;

keep your medical providers involved where appropriate;

never change prescribed medication or a fertility-treatment protocol on my instruction;

seek urgent medical help when symptoms require it;

attend booked calls or provide the required notice;

protect your portal login and programme materials;

respect the privacy of other women in any group or community; and

communicate honestly and respectfully.

THE LEGAL AGREEMENT

1. Who May Use Our Services

You must be at least 18 years old and legally capable of entering into a contract to purchase a Fertility Bandwidth™ service.

Our website and services are intended primarily for individuals using them for personal purposes.

We may refuse or stop a service where we reasonably believe that:

it is unsuitable for your needs;

it is outside our scope;

medical assessment is needed first;

continuing may be unsafe; or

you have provided information that is materially inaccurate or incomplete.

2. What Fertility Bandwidth™ Provides

Depending on the offer selected, our services may include:

free fertility education and resources;

webinars, videos and digital training;

questionnaires and assessments;

a one-off Root Cause Assessment;

fertility-pattern or Fertility Bandwidth™ interpretation;

educational lifestyle and wellbeing recommendations;

personalised educational plans;

fixed-term support programmes;

calls, reviews, email support or community access;

information about nutrition and protein intake;

discussion of sleep, stress, digestion and nervous-system load;

discussion of cycle observations and existing test results;

information about supplements, herbs and traditional approaches; and

other resources described on the relevant offer or checkout page.

The exact content, price, access period and delivery arrangements for a paid service will be shown on the relevant sales page, checkout page, order confirmation or written offer.

Those specific offer details form part of this agreement.

3. What Fertility Bandwidth™ Does Not Provide

Fertility Bandwidth™ is not:

a medical practice;

a fertility clinic;

an HFEA-licensed fertility clinic;

a diagnostic laboratory;

a pharmacy;

an emergency service;

a regulated fertility-treatment provider; or

a replacement for an appropriately qualified healthcare professional.

We do not provide:

medical diagnosis;

medical fertility treatment;

IVF or IUI treatment;

reproductive endocrinology;

gynaecology or obstetric care;

prescribing services;

emergency medical care;

psychotherapy or mental-health treatment; or

treatment intended to cure or prevent disease.

Working with us does not create a doctor-patient, clinician-patient or other regulated medical relationship.

4. Medical Care and Emergencies

Our information must not be used to delay, avoid or replace appropriate medical care.

Do not start, stop or change:

prescribed medication;

IVF or IUI medication;

hormone treatment;

thyroid medication;

anticoagulants;

psychiatric medication; or

any other prescribed treatment

without speaking to the prescribing clinician.

Seek urgent medical help where appropriate, including for:

severe or unexplained pain;

heavy or abnormal bleeding;

suspected ectopic pregnancy;

miscarriage symptoms;

pregnancy complications;

signs of infection;

breathing difficulties;

serious allergic or medication reactions;

suicidal thoughts or mental-health crisis; or

symptoms that are urgent, severe or rapidly worsening.

We do not monitor messages continuously and must not be used as an emergency contact service.

5. No Guaranteed Outcome

We do not guarantee:

pregnancy;

live birth;

ovulation;

implantation;

prevention of miscarriage;

improved AMH or ovarian reserve;

improved egg or sperm quality;

changes in hormone levels;

changes in cycle length or symptoms;

successful natural conception;

successful IVF or IUI;

prevention or reversal of a medical condition; or

any other specific fertility, pregnancy or health result.

Outcomes may be affected by matters including:

age;

ovarian reserve;

egg and sperm factors;

uterine health;

genetics;

diagnosed and undiagnosed conditions;

medication;

previous treatment;

partner factors;

implementation;

lifestyle;

stress and sleep;

timing;

pregnancy complications; and

circumstances outside our knowledge or control.

Testimonials and client stories describe individual experiences. They are not guarantees, promises or representations that the same outcome is typical or will happen for you.

6. The Information You Provide

You are responsible for providing information that is accurate, complete and reasonably current.

This includes relevant information concerning:

medication;

supplements and herbs;

fertility treatment;

pregnancy or possible pregnancy;

breastfeeding;

allergies and intolerances;

diagnosed conditions;

previous miscarriage or ectopic pregnancy;

pregnancy complications;

current symptoms;

laboratory or test results;

mental-health concerns; and

significant changes occurring while we work together.

Our work may be incomplete or unsuitable if relevant information is withheld, inaccurate or out of date.

You must not provide another person’s confidential health information unless you have their permission and it is reasonably necessary for us to provide the service.

7. Supplements, Herbs, Nutrition and Traditional Approaches

We may discuss supplements, herbs, nutrition, food choices, traditional health principles, lifestyle support and other natural approaches.

This information is educational. It is not a medical prescription.

Although we take reasonable care when considering information you have provided, we cannot guarantee that we know every possible:

allergy;

contraindication;

medication interaction;

treatment interaction;

diagnosis;

pregnancy risk; or

change in your health.

Appropriate professional advice should be obtained before beginning a supplement, herb or significant dietary approach where reasonably necessary, particularly if you:

are pregnant or may be pregnant;

are breastfeeding;

are undergoing IVF or IUI;

take prescribed medication;

have a diagnosed medical condition;

have a history of recurrent pregnancy loss or ectopic pregnancy; or

develop new or concerning symptoms.

Stop using anything that appears to cause an adverse reaction and seek appropriate medical advice.

Nothing in our materials authorises you to disregard the instructions of a prescribing clinician or product manufacturer.

8. Tests, Reports and Third-Party Results

We may discuss information contained in test results, medical reports or laboratory information that you choose to provide.

This is for educational context and fertility-pattern interpretation. It is not a clinical diagnosis or formal medical interpretation.

Abnormal, concerning or unclear findings should be discussed with an appropriately qualified healthcare professional.

We are not responsible for the accuracy, quality, methods, delays or decisions of independent laboratories, clinics or medical providers.

9. Free Resources, Webinars and Assessments

Free resources are provided for educational purposes.

They do not:

provide a medical diagnosis;

create a medical relationship;

guarantee that a particular service is suitable for you;

replace personalised medical advice; or

oblige you to purchase anything.

We may invite you to book a call or consider a paid service after accessing a free resource. You remain free to decline.

A free assessment may identify possible areas worth exploring. It should not be treated as a medical conclusion.

10. Paid Products and Services

Our current paid offers may include:

One-Off Root Cause Assessment

You receive access to the relevant proprietary questionnaire or information-gathering process after payment.

Our work may begin as soon as you submit the requested information.

The assessment is educational and interpretive. It is not a medical diagnosis or medical treatment plan.

Fixed-Term Programme Paid in Full

A fixed-term programme provides the content, access and support described in the specific offer.

It is not a rolling monthly subscription unless the offer expressly says otherwise.

Payment in full secures the complete programme, not merely individual calls or days of participation.

Lower-Priced Digital Programmes

These may include videos, downloads, tasks, worksheets and other digital materials.

Access may begin immediately and further material may be released according to a daily or scheduled drip sequence.

Free Assessments, Webinars and Trainings

These remain subject to the educational, privacy, intellectual-property and acceptable-use provisions of these Terms, even where no payment is required.

11. What Forms Part of Your Purchase

Your agreement may include:

these Terms;

the relevant sales or offer page;

the checkout summary;

the description of what is included;

the price;

the access or programme period;

an order confirmation;

any specific written agreement; and

information about cancellation rights.

We will provide confirmation in a form you can save, normally by email.

If a specific written offer conflicts with these general Terms, the more specific offer normally applies, except where doing so would remove a right that the law gives you.

No person is authorised to guarantee pregnancy or make a promise that directly contradicts these Terms.

12. Prices and Payment

Prices will be shown in GBP unless clearly stated otherwise.

The total amount payable will be displayed before you complete your purchase.

Our current fixed-term programmes are paid in full unless a different arrangement is expressly confirmed in writing.

We do not automatically renew a paid programme or create recurring subscription charges unless this is clearly stated and expressly agreed before purchase.

You are responsible for ensuring that your payment information is accurate and that you are authorised to use the selected payment method.

Failure or reversal of a valid payment may result in suspension of access while the matter is resolved.

13. Your 14-Day Cancellation Right

Where UK distance-selling law applies, you will normally have 14 days beginning the day after the contract is made to cancel without giving a reason.

You may cancel by:

emailing [email protected]; or

using the model cancellation form at the end of these Terms.

A cancellation does not have to use the model form, but it must clearly identify you and the service being cancelled.

When You Ask Us to Begin a Service Immediately

You normally ask us to begin work before the 14-day period has ended.

This may include:

supplying the proprietary information-gathering process;

reviewing information you submit;

preparing a Root Cause Assessment;

beginning personalised analysis;

providing coaching or support; or

beginning another agreed service.

If you cancel after asking us to begin, we may deduct a proportionate amount for the service supplied before cancellation.

The amount will reflect the agreed total price and the work reasonably completed before we received your cancellation.

If a service is fully completed during the 14-day period, your right to cancel that service will end when it has been fully performed, provided you expressly requested the early start and acknowledged that consequence beforehand.

Immediate Digital Content

Digital content may include:

questionnaires;

portal materials;

videos;

downloads;

recordings;

worksheets;

assessments;

guides; and

content released through a drip sequence.

Where you expressly request immediate access and acknowledge that your cancellation right will be lost once supply begins, your right to cancel that digital content ends when access begins.

This applies even where some parts of the programme are scheduled to be released later as part of the same digital-content supply.

Mixed Services and Digital Content

Where a purchase includes both digital content and an ongoing service, the cancellation rules may apply differently to each part.

Losing the cancellation right for digital content does not automatically remove any remaining statutory cancellation right relating to an ongoing service.

Refunds During the Statutory Period

Where a refund is legally due, it will normally be made within 14 days of receiving your clear cancellation notice and through the original payment method, unless otherwise agreed.

We may deduct:

a lawful proportion for services supplied at your express request before cancellation; and

any amount that the law permits us to retain for digital content whose supply began with your express consent and acknowledgement.

14. Cancellation After the Statutory Period

After the statutory cancellation period has ended, there is no general contractual right to cancel simply because:

you changed your mind;

you no longer wish to participate;

you did not complete the work;

you did not attend;

you stopped using the materials;

your personal circumstances changed; or

you did not achieve the biological outcome you hoped for.

Digital content supplied following valid immediate-access consent is not refundable for a change of mind.

A completed Root Cause Assessment is not refundable for a change of mind merely because you disagree with it or do not wish to act on the educational recommendations.

Where you ask to leave a fixed-term programme after the statutory period, any amount retained or refunded will be assessed fairly. Relevant factors may include:

digital content already supplied;

personalised work completed;

assessments and preparation completed;

calls or support already delivered;

resources allocated;

capacity reserved specifically for you;

reasonable losses caused by early termination;

costs we save by no longer providing the remaining service; and

our reasonable ability to reduce the loss.

We will not impose a disproportionate penalty.

Nothing in this section removes your legal rights where content or services are faulty, misdescribed or not provided with reasonable care and skill.

15. Problems With a Service or Digital Content

We will provide paid services with reasonable care and skill.

Digital content must meet the standards required by applicable consumer law.

If you believe something has not been supplied as agreed, contact us promptly so we have a reasonable opportunity to investigate and, where appropriate:

correct the issue;

repeat part of a service;

restore access;

replace faulty digital content;

provide an appropriate price reduction; or

offer another remedy required by law.

A disappointing fertility result is not, by itself, evidence that a service was faulty or delivered without reasonable care and skill.

16. Calls, Rescheduling and Missed Appointments

Calls are reserved specifically for you.

Please provide at least 48 hours’ notice if you need to request a different time.

Rescheduling:

remains subject to availability;

is not guaranteed for late requests;

may be limited where requests become repeated;

must normally occur during the relevant programme or access period; and

does not extend a programme automatically.

A call missed or cancelled with less than 48 hours’ notice may be treated as used.

We may choose to make an exception where circumstances justify it. An exception on one occasion does not create an automatic right to the same exception later.

If we need to cancel a call, we will offer a reasonable alternative.

17. Programme Access and Drip-Released Content

Access is provided for the period stated in the relevant offer.

Unless expressly stated, purchasing a programme does not provide lifetime access.

Some materials are released according to a schedule. You agree that:

material may become available gradually;

access dates may depend on the programme start date;

completing a module may be necessary before later material is released;

content may be updated where this does not materially reduce what you purchased; and

unused access does not automatically create a refund or extension.

IVF Ready or any other immediate access digital course content. By purchasing and choosing to access the programme immediately, you expressly consent to the supply of the digital content beginning before the end of the statutory 14-day cancellation period.

You also acknowledge that, once supply of the digital content has begun following your express consent, you lose your statutory right to cancel the digital-content element of the purchase.

Because access to the digital course materials is supplied immediately, payments are non-refundable once access has been provided, except where you have statutory rights relating to faulty, misdescribed or otherwise non-conforming digital content.

We may make reasonable technical or scheduling changes where necessary to maintain or improve delivery.

18. Accounts, Passwords and Portal Security

Where an account is required, access is personal to you.

You must:

keep login information secure;

not share access with another person;

tell us promptly if access appears compromised;

not attempt to bypass access restrictions;

not interfere with the website or portal;

not use automated systems to copy or extract content; and

not falsely represent another person.

We may suspend access while investigating suspected misuse or a security risk.

19. Groups and Confidentiality

Some programmes may include group calls or online communities.

You agree not to:

disclose another participant’s personal information;

record a session without permission;

screenshot or publish private discussions;

share another person’s fertility or health story;

contact or solicit participants inappropriately; or

use information from a group for commercial purposes.

We ask every participant to respect confidentiality. However, other participants are independent individuals, so we cannot guarantee that another person will always comply.

We will not record a private or group session containing identifiable personal information without appropriate notice and permission.

20. Intellectual Property

Our website, frameworks, questionnaires, assessments, written material, videos, recordings, diagrams, programme content, methods, graphics, branding and Fertility Bandwidth™ concepts belong to us or are licensed to us.

Payment gives you a limited, personal, non-exclusive and non-transferable right to use the material for your own non-commercial purposes.

You must not, without written permission:

copy or reproduce substantial parts of our content;

distribute, sell or publish it;

share downloads or portal access;

record paid content;

upload it publicly;

teach others using our materials;

create a competing course or service derived from it;

remove copyright or ownership notices;

upload proprietary material into an artificial-intelligence training system;

allow another person to use your account; or

imply that you are trained, licensed, employed or endorsed by Fertility Bandwidth™.

You may make reasonable private notes for your own use.

Deliberate infringement may result in suspended access and legal action under the ordinary law.

21. Feedback, Comments and Testimonials

You may choose to send feedback or describe your experience.

We may use feedback privately to:

understand your experience;

improve our service;

respond to concerns; and

keep appropriate business records.

We will not publish an identifiable fertility, pregnancy, miscarriage or health story as a testimonial without separate permission.

Where you consent to a testimonial, we will explain:

what information may be used;

whether your name or image will appear;

where it may be published; and

whether reasonable anonymisation will be used.

You may withdraw permission for future use. We will take reasonable steps to stop future publication, although we may not be able to recall material already lawfully printed, distributed or reproduced by unrelated third parties.

Comments deliberately placed on a public social-media page may remain visible under that platform’s rules.

22. Personal and Health Information

We process personal information in accordance with our Privacy Policy.

Fertility, pregnancy, miscarriage, medication and health information may constitute special-category personal data and receives additional protection.

Where explicit consent is the appropriate condition for processing that information, we will request it separately from these Terms.

Agreeing to these Terms alone is not treated as explicit consent to process health information.

The separate consent request will explain why the information is needed.

You may withdraw consent where consent is the basis relied upon. Withdrawal does not make earlier lawful processing unlawful, but it may mean that we can no longer review your information or continue a service that depends on it.

We may retain information where reasonably required to:

comply with legal obligations;

maintain financial and contractual records;

establish, exercise or defend legal claims; or

deal with an unresolved complaint.

Further details are contained in the Privacy Policy.

23. Emails and Marketing

We may send administrative and service emails needed to:

deliver something you requested;

confirm a purchase;

provide portal access;

release programme material;

arrange calls;

respond to you;

provide important service information; or

fulfil the contract.

Marketing consent is separate.

Where you choose to receive marketing, we may send educational content, updates and offers.

You may unsubscribe at any time. Unsubscribing from marketing does not prevent us from sending essential messages connected with a resource or service you requested.

24. Cookies, Analytics and Advertising

Our website may use:

essential cookies;

analytics;

conversion tracking;

advertising pixels; and

similar technologies.

Non-essential tracking will be handled in accordance with our Cookie Policy, Privacy Policy and the choices presented through our cookie controls.

Agreeing to these Terms is not consent to non-essential cookies.

25. Third-Party Platforms and Providers

We may use independent providers for:

website hosting;

online forms;

email delivery;

payment processing;

video hosting;

portals;

scheduling;

online communities;

laboratories;

supplements or products; and

other technology needed to provide the service.

Those providers may have their own terms and privacy policies.

We remain responsible for our own obligations, but we are not responsible for matters controlled solely by an independent provider, such as:

its clinical decisions;

laboratory accuracy;

platform outages;

changes to third-party software;

delivery failures outside our control; or

third-party products used contrary to their instructions.

Where a significant commercial relationship or commission must be disclosed, we will disclose it appropriately.

26. Website and Service Availability

We do not guarantee that every website, portal, email system or third-party platform will operate continuously without interruption.

We may update or replace technology, content or delivery arrangements where reasonably necessary.

We will not materially reduce a paid service without:

providing a reasonably equivalent alternative;

obtaining your agreement; or

providing another remedy where required.

Temporary technical disruption does not automatically entitle you to a full refund where access is restored within a reasonable period.

27. Respectful and Safe Conduct

You agree to communicate respectfully and not to:

threaten or abuse us or another participant;

deliberately provide dangerous or fraudulent information;

misuse confidential information;

infringe our intellectual property;

disrupt a group or platform;

impersonate another person; or

use our service unlawfully.

We may warn, suspend or remove someone where reasonably necessary to protect another person, the service or our legal rights.

28. Pausing or Ending a Service

We may pause or end a service where:

continuing would be unsafe;

the matter is outside our scope;

urgent medical assessment is needed;

you behave abusively or threateningly;

you seriously breach confidentiality;

you deliberately misuse our intellectual property;

a valid payment is reversed or remains unpaid; or

necessary information is repeatedly withheld.

Where we end a paid service without a serious breach by you, we will consider what has already been supplied and provide any refund or remedy required by law.

Where the service ends because of your serious breach, we may make a fair deduction reflecting what has already been supplied and the reasonable loss caused by the breach. We will not impose an unlawful penalty.

Sections concerning intellectual property, confidentiality, accrued payments, privacy, complaints and liability may continue after the agreement ends where necessary.

29. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure caused by events outside their reasonable control, such as:

major internet or platform failure;

natural disaster;

serious illness or incapacity;

government action;

widespread power failure;

industrial action;

war, civil disturbance or terrorism; or

another event that could not reasonably have been prevented.

We will take reasonable steps to reduce disruption and communicate material delays.

If an event prevents a substantial part of a paid service from being provided for an extended period, either party may be able to end the affected part. Any refund will reflect what has and has not been supplied.

30. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

breach of rights that cannot lawfully be excluded;

failure to provide a service with reasonable care and skill; or

your statutory consumer rights.

We are responsible for foreseeable loss directly caused by our breach of contract or negligence.

We are not responsible for loss caused solely by:

medical or biological factors outside our control;

an independent healthcare provider’s decision;

inaccurate or withheld information;

changing prescribed treatment without clinical advice;

using a product contrary to its instructions;

failing to seek urgent medical care;

another independent third party outside our reasonable control; or

an event neither party could reasonably foresee or prevent,

except where the law says otherwise or our own negligence materially contributed to the loss.

Our services are supplied for personal use. We are not responsible for business losses, lost profits or lost commercial opportunities arising from personal use of the service.

No disclaimer in these Terms turns a non-medical service into a medical service or removes a responsibility imposed on us by law.

31. Complaints

I would rather address a concern properly than leave you feeling ignored.

Please contact either with the information below or on the form at the end of this:

Karen Botha

Email: [email protected] Telephone: 07723 486489

Please include:

your name;

the service purchased;

the date of purchase;

what happened; and

what you believe would resolve the concern.
We aim to acknowledge a formal complaint within five business days and provide a substantive response within 20 business days.

Complex matters may take longer, but we will keep you informed.

Nothing in this complaints process prevents you from exercising your legal rights.

32. Changes to These Terms

We may update the website version of these Terms to reflect legal, regulatory or operational changes.

For a purchase already made, the version provided when your contract was formed will normally continue to apply.

We will not use a later version to remove an existing consumer right or materially reduce a paid service without a lawful reason and appropriate notice or agreement.

The current version will show its last-updated date.

33. Electronic Acceptance

You may accept these Terms electronically, including by:

ticking an acceptance box;

completing an order;

signing electronically; or

accessing a service after clearly agreeing to the Terms.

Electronic acceptance has the same effect as written acceptance where permitted by law.

34. Our Complete Agreement

These Terms, the relevant offer details, checkout information and order confirmation form the agreement between us.

Nothing in this section excludes information or promises that applicable consumer law treats as binding because you reasonably relied on them when purchasing.

35. No Waiver

If either party does not enforce a right immediately, that does not mean the right has been permanently waived.

An exception made in one situation does not automatically apply in another situation.

36. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining parts will continue to apply where possible.

An unlawful or unfair term will not become enforceable merely because it appears in these Terms.

37. Transferring This Agreement

You may not transfer programme access or your rights under this agreement to another person without written permission.

We may transfer our rights and obligations to a genuine successor or service provider where doing so does not reduce your legal rights or materially disadvantage you.

We will notify you where a transfer materially affects your service.

38. Rights of Other People

Unless the law requires otherwise, this agreement is between you and Karen Botha trading as Fertility Bandwidth™.

No other person has a right to enforce it.

39. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right allowing you to bring a claim in another UK jurisdiction or the country in which you are legally entitled to do so.

40. Contact

Questions about these Terms should be sent to:

Karen Botha trading as Fertility Bandwidth™

Business and legal correspondence address by email: [email protected]

Telephone: 07723 486489

WHAT YOU CAN EXPECT FROM ME

I will be honest about what I can and cannot do

I will not promise pregnancy, frighten you into purchasing or manufacture certainty to close a sale.

I will consider the information you provide

Where you purchase personalised support, I will not knowingly treat you as though your history, medication, treatment and circumstances do not matter.

I will stay within my scope

I will not knowingly diagnose medical conditions, interfere with prescribed treatment or pretend that educational fertility support replaces medical care.

I will tell you when medical input is needed

Your safety matters more than keeping every question inside Fertility Bandwidth™.

I will provide the agreed service with reasonable care and skill

You will be told what you are purchasing, how it is delivered and how long access lasts. Lifetime access refers to the lifetime of the product where applicable.

I will handle your information carefully

Fertility, pregnancy, miscarriage, medication and health information is deeply personal. It will be handled in accordance with the Privacy Policy and applicable data-protection law.

I will treat concerns fairly

If something goes wrong, I will listen and respond rather than hiding behind a disclaimer.

WHAT I NEED FROM YOU

For this relationship to work safely and fairly, you agree to:

provide information that is accurate, complete and current;

disclose relevant medication, treatment, allergies, diagnoses and pregnancy information;

tell me when important circumstances change;

keep your medical providers involved where appropriate;

never change prescribed medication or a fertility-treatment protocol on my instruction;

seek urgent medical help when symptoms require it;

attend booked calls or provide the required notice;

protect your portal login and programme materials;

respect the privacy of other women in any group or community; and

communicate honestly and respectfully.

THE LEGAL AGREEMENT

1. Who May Use Our Services

You must be at least 18 years old and legally capable of entering into a contract to purchase a Fertility Bandwidth™ service.

Our website and services are intended primarily for individuals using them for personal purposes.

We may refuse or stop a service where we reasonably believe that:

it is unsuitable for your needs;

it is outside our scope;

medical assessment is needed first;

continuing may be unsafe; or

you have provided information that is materially inaccurate or incomplete.

2. What Fertility Bandwidth™ Provides

Depending on the offer selected, our services may include:

free fertility education and resources;

webinars, videos and digital training;

questionnaires and assessments;

a one-off Root Cause Assessment;

fertility-pattern or Fertility Bandwidth™ interpretation;

educational lifestyle and wellbeing recommendations;

personalised educational plans;

fixed-term support programmes;

calls, reviews, email support or community access;

information about nutrition and protein intake;

discussion of sleep, stress, digestion and nervous-system load;

discussion of cycle observations and existing test results;

information about supplements, herbs and traditional approaches; and

other resources described on the relevant offer or checkout page.

The exact content, price, access period and delivery arrangements for a paid service will be shown on the relevant sales page, checkout page, order confirmation or written offer.

Those specific offer details form part of this agreement.

3. What Fertility Bandwidth™ Does Not Provide

Fertility Bandwidth™ is not:

a medical practice;

a fertility clinic;

an HFEA-licensed fertility clinic;

a diagnostic laboratory;

a pharmacy;

an emergency service;

a regulated fertility-treatment provider; or

a replacement for an appropriately qualified healthcare professional.

We do not provide:

medical diagnosis;

medical fertility treatment;

IVF or IUI treatment;

reproductive endocrinology;

gynaecology or obstetric care;

prescribing services;

emergency medical care;

psychotherapy or mental-health treatment; or

treatment intended to cure or prevent disease.

Working with us does not create a doctor-patient, clinician-patient or other regulated medical relationship.

4. Medical Care and Emergencies

Our information must not be used to delay, avoid or replace appropriate medical care.

Do not start, stop or change:

prescribed medication;

IVF or IUI medication;

hormone treatment;

thyroid medication;

anticoagulants;

psychiatric medication; or

any other prescribed treatment

without speaking to the prescribing clinician.

Seek urgent medical help where appropriate, including for:

severe or unexplained pain;

heavy or abnormal bleeding;

suspected ectopic pregnancy;

miscarriage symptoms;

pregnancy complications;

signs of infection;

breathing difficulties;

serious allergic or medication reactions;

suicidal thoughts or mental-health crisis; or

symptoms that are urgent, severe or rapidly worsening.

We do not monitor messages continuously and must not be used as an emergency contact service.

5. No Guaranteed Outcome

We do not guarantee:

pregnancy;

live birth;

ovulation;

implantation;

prevention of miscarriage;

improved AMH or ovarian reserve;

improved egg or sperm quality;

changes in hormone levels;

changes in cycle length or symptoms;

successful natural conception;

successful IVF or IUI;

prevention or reversal of a medical condition; or

any other specific fertility, pregnancy or health result.

Outcomes may be affected by matters including:

age;

ovarian reserve;

egg and sperm factors;

uterine health;

genetics;

diagnosed and undiagnosed conditions;

medication;

previous treatment;

partner factors;

implementation;

lifestyle;

stress and sleep;

timing;

pregnancy complications; and

circumstances outside our knowledge or control.

Testimonials and client stories describe individual experiences. They are not guarantees, promises or representations that the same outcome is typical or will happen for you.

6. The Information You Provide

You are responsible for providing information that is accurate, complete and reasonably current.

This includes relevant information concerning:

medication;

supplements and herbs;

fertility treatment;

pregnancy or possible pregnancy;

breastfeeding;

allergies and intolerances;

diagnosed conditions;

previous miscarriage or ectopic pregnancy;

pregnancy complications;

current symptoms;

laboratory or test results;

mental-health concerns; and

significant changes occurring while we work together.

Our work may be incomplete or unsuitable if relevant information is withheld, inaccurate or out of date.

You must not provide another person’s confidential health information unless you have their permission and it is reasonably necessary for us to provide the service.

7. Supplements, Herbs, Nutrition and Traditional Approaches

We may discuss supplements, herbs, nutrition, food choices, traditional health principles, lifestyle support and other natural approaches.

This information is educational. It is not a medical prescription.

Although we take reasonable care when considering information you have provided, we cannot guarantee that we know every possible:

allergy;

contraindication;

medication interaction;

treatment interaction;

diagnosis;

pregnancy risk; or

change in your health.

Appropriate professional advice should be obtained before beginning a supplement, herb or significant dietary approach where reasonably necessary, particularly if you:

are pregnant or may be pregnant;

are breastfeeding;

are undergoing IVF or IUI;

take prescribed medication;

have a diagnosed medical condition;

have a history of recurrent pregnancy loss or ectopic pregnancy; or

develop new or concerning symptoms.

Stop using anything that appears to cause an adverse reaction and seek appropriate medical advice.

Nothing in our materials authorises you to disregard the instructions of a prescribing clinician or product manufacturer.

8. Tests, Reports and Third-Party Results

We may discuss information contained in test results, medical reports or laboratory information that you choose to provide.

This is for educational context and fertility-pattern interpretation. It is not a clinical diagnosis or formal medical interpretation.

Abnormal, concerning or unclear findings should be discussed with an appropriately qualified healthcare professional.

We are not responsible for the accuracy, quality, methods, delays or decisions of independent laboratories, clinics or medical providers.

9. Free Resources, Webinars and Assessments

Free resources are provided for educational purposes.

They do not:

provide a medical diagnosis;

create a medical relationship;

guarantee that a particular service is suitable for you;

replace personalised medical advice; or

oblige you to purchase anything.

We may invite you to book a call or consider a paid service after accessing a free resource. You remain free to decline.

A free assessment may identify possible areas worth exploring. It should not be treated as a medical conclusion.

10. Paid Products and Services

Our current paid offers may include:

One-Off Root Cause Assessment

You receive access to the relevant proprietary questionnaire or information-gathering process after payment.

Our work may begin as soon as you submit the requested information.

The assessment is educational and interpretive. It is not a medical diagnosis or medical treatment plan.

Fixed-Term Programme Paid in Full

A fixed-term programme provides the content, access and support described in the specific offer.

It is not a rolling monthly subscription unless the offer expressly says otherwise.

Payment in full secures the complete programme, not merely individual calls or days of participation.

Lower-Priced Digital Programmes

These may include videos, downloads, tasks, worksheets and other digital materials.

Access may begin immediately and further material may be released according to a daily or scheduled drip sequence.

Free Assessments, Webinars and Trainings

These remain subject to the educational, privacy, intellectual-property and acceptable-use provisions of these Terms, even where no payment is required.

11. What Forms Part of Your Purchase

Your agreement may include:

these Terms;

the relevant sales or offer page;

the checkout summary;

the description of what is included;

the price;

the access or programme period;

an order confirmation;

any specific written agreement; and

information about cancellation rights.

We will provide confirmation in a form you can save, normally by email.

If a specific written offer conflicts with these general Terms, the more specific offer normally applies, except where doing so would remove a right that the law gives you.

No person is authorised to guarantee pregnancy or make a promise that directly contradicts these Terms.

12. Prices and Payment

Prices will be shown in GBP unless clearly stated otherwise.

The total amount payable will be displayed before you complete your purchase.

Our current fixed-term programmes are paid in full unless a different arrangement is expressly confirmed in writing.

We do not automatically renew a paid programme or create recurring subscription charges unless this is clearly stated and expressly agreed before purchase.

You are responsible for ensuring that your payment information is accurate and that you are authorised to use the selected payment method.

Failure or reversal of a valid payment may result in suspension of access while the matter is resolved.

13. Your 14-Day Cancellation Right

Where UK distance-selling law applies, you will normally have 14 days beginning the day after the contract is made to cancel without giving a reason.

You may cancel by:

emailing [email protected]; or

using the model cancellation form at the end of these Terms.

A cancellation does not have to use the model form, but it must clearly identify you and the service being cancelled.

When You Ask Us to Begin a Service Immediately

You normally ask us to begin work before the 14-day period has ended.

This may include:

supplying the proprietary information-gathering process;

reviewing information you submit;

preparing a Root Cause Assessment;

beginning personalised analysis;

providing coaching or support; or

beginning another agreed service.

If you cancel after asking us to begin, we may deduct a proportionate amount for the service supplied before cancellation.

The amount will reflect the agreed total price and the work reasonably completed before we received your cancellation.

If a service is fully completed during the 14-day period, your right to cancel that service will end when it has been fully performed, provided you expressly requested the early start and acknowledged that consequence beforehand.

Immediate Digital Content

Digital content may include:

questionnaires;

portal materials;

videos;

downloads;

recordings;

worksheets;

assessments;

guides; and

content released through a drip sequence.

Where you expressly request immediate access and acknowledge that your cancellation right will be lost once supply begins, your right to cancel that digital content ends when access begins.

This applies even where some parts of the programme are scheduled to be released later as part of the same digital-content supply.

Mixed Services and Digital Content

Where a purchase includes both digital content and an ongoing service, the cancellation rules may apply differently to each part.

Losing the cancellation right for digital content does not automatically remove any remaining statutory cancellation right relating to an ongoing service.

Refunds During the Statutory Period

Where a refund is legally due, it will normally be made within 14 days of receiving your clear cancellation notice and through the original payment method, unless otherwise agreed.

We may deduct:

a lawful proportion for services supplied at your express request before cancellation; and

any amount that the law permits us to retain for digital content whose supply began with your express consent and acknowledgement.

14. Cancellation After the Statutory Period

After the statutory cancellation period has ended, there is no general contractual right to cancel simply because:

you changed your mind;

you no longer wish to participate;

you did not complete the work;

you did not attend;

you stopped using the materials;

your personal circumstances changed; or

you did not achieve the biological outcome you hoped for.

Digital content supplied following valid immediate-access consent is not refundable for a change of mind.

A completed Root Cause Assessment is not refundable for a change of mind merely because you disagree with it or do not wish to act on the educational recommendations.

Where you ask to leave a fixed-term programme after the statutory period, any amount retained or refunded will be assessed fairly. Relevant factors may include:

digital content already supplied;

personalised work completed;

assessments and preparation completed;

calls or support already delivered;

resources allocated;

capacity reserved specifically for you;

reasonable losses caused by early termination;

costs we save by no longer providing the remaining service; and

our reasonable ability to reduce the loss.

We will not impose a disproportionate penalty.

Nothing in this section removes your legal rights where content or services are faulty, misdescribed or not provided with reasonable care and skill.

15. Problems With a Service or Digital Content

We will provide paid services with reasonable care and skill.

Digital content must meet the standards required by applicable consumer law.

If you believe something has not been supplied as agreed, contact us promptly so we have a reasonable opportunity to investigate and, where appropriate:

correct the issue;

repeat part of a service;

restore access;

replace faulty digital content;

provide an appropriate price reduction; or

offer another remedy required by law.

A disappointing fertility result is not, by itself, evidence that a service was faulty or delivered without reasonable care and skill.

16. Calls, Rescheduling and Missed Appointments

Calls are reserved specifically for you.

Please provide at least 48 hours’ notice if you need to request a different time.

Rescheduling:

remains subject to availability;

is not guaranteed for late requests;

may be limited where requests become repeated;

must normally occur during the relevant programme or access period; and

does not extend a programme automatically.

A call missed or cancelled with less than 48 hours’ notice may be treated as used.

We may choose to make an exception where circumstances justify it. An exception on one occasion does not create an automatic right to the same exception later.

If we need to cancel a call, we will offer a reasonable alternative.

17. Programme Access and Drip-Released Content

Access is provided for the period stated in the relevant offer.

Unless expressly stated, purchasing a programme does not provide lifetime access.

Some materials are released according to a schedule. You agree that:

material may become available gradually;

access dates may depend on the programme start date;

completing a module may be necessary before later material is released;

content may be updated where this does not materially reduce what you purchased; and

unused access does not automatically create a refund or extension.

We may make reasonable technical or scheduling changes where necessary to maintain or improve delivery.

18. Accounts, Passwords and Portal Security

Where an account is required, access is personal to you.

You must:

keep login information secure;

not share access with another person;

tell us promptly if access appears compromised;

not attempt to bypass access restrictions;

not interfere with the website or portal;

not use automated systems to copy or extract content; and

not falsely represent another person.

We may suspend access while investigating suspected misuse or a security risk.

19. Groups and Confidentiality

Some programmes may include group calls or online communities.

You agree not to:

disclose another participant’s personal information;

record a session without permission;

screenshot or publish private discussions;

share another person’s fertility or health story;

contact or solicit participants inappropriately; or

use information from a group for commercial purposes.

We ask every participant to respect confidentiality. However, other participants are independent individuals, so we cannot guarantee that another person will always comply.

We will not record a private or group session containing identifiable personal information without appropriate notice and permission.

20. Intellectual Property

Our website, frameworks, questionnaires, assessments, written material, videos, recordings, diagrams, programme content, methods, graphics, branding and Fertility Bandwidth™ concepts belong to us or are licensed to us.

Payment gives you a limited, personal, non-exclusive and non-transferable right to use the material for your own non-commercial purposes.

You must not, without written permission:

copy or reproduce substantial parts of our content;

distribute, sell or publish it;

share downloads or portal access;

record paid content;

upload it publicly;

teach others using our materials;

create a competing course or service derived from it;

remove copyright or ownership notices;

upload proprietary material into an artificial-intelligence training system;

allow another person to use your account; or

imply that you are trained, licensed, employed or endorsed by Fertility Bandwidth™.

You may make reasonable private notes for your own use.

Deliberate infringement may result in suspended access and legal action under the ordinary law.

21. Feedback, Comments and Testimonials

You may choose to send feedback or describe your experience.

We may use feedback privately to:

understand your experience;

improve our service;

respond to concerns; and

keep appropriate business records.

We will not publish an identifiable fertility, pregnancy, miscarriage or health story as a testimonial without separate permission.

Where you consent to a testimonial, we will explain:

what information may be used;

whether your name or image will appear;

where it may be published; and

whether reasonable anonymisation will be used.

You may withdraw permission for future use. We will take reasonable steps to stop future publication, although we may not be able to recall material already lawfully printed, distributed or reproduced by unrelated third parties.

Comments deliberately placed on a public social-media page may remain visible under that platform’s rules.

22. Personal and Health Information

We process personal information in accordance with our Privacy Policy.

Fertility, pregnancy, miscarriage, medication and health information may constitute special-category personal data and receives additional protection.

Where explicit consent is the appropriate condition for processing that information, we will request it separately from these Terms.

Agreeing to these Terms alone is not treated as explicit consent to process health information.

The separate consent request will explain why the information is needed.

You may withdraw consent where consent is the basis relied upon. Withdrawal does not make earlier lawful processing unlawful, but it may mean that we can no longer review your information or continue a service that depends on it.

We may retain information where reasonably required to:

comply with legal obligations;

maintain financial and contractual records;

establish, exercise or defend legal claims; or

deal with an unresolved complaint.

Further details are contained in the Privacy Policy.

23. Emails and Marketing

We may send administrative and service emails needed to:

deliver something you requested;

confirm a purchase;

provide portal access;

release programme material;

arrange calls;

respond to you;

provide important service information; or

fulfil the contract.

Marketing consent is separate.

Where you choose to receive marketing, we may send educational content, updates and offers.

You may unsubscribe at any time. Unsubscribing from marketing does not prevent us from sending essential messages connected with a resource or service you requested.

24. Cookies, Analytics and Advertising

Our website may use:

essential cookies;

analytics;

conversion tracking;

advertising pixels; and

similar technologies.

Non-essential tracking will be handled in accordance with our Cookie Policy, Privacy Policy and the choices presented through our cookie controls.

Agreeing to these Terms is not consent to non-essential cookies.

25. Third-Party Platforms and Providers

We may use independent providers for:

website hosting;

online forms;

email delivery;

payment processing;

video hosting;

portals;

scheduling;

online communities;

laboratories;

supplements or products; and

other technology needed to provide the service.

Those providers may have their own terms and privacy policies.

We remain responsible for our own obligations, but we are not responsible for matters controlled solely by an independent provider, such as:

its clinical decisions;

laboratory accuracy;

platform outages;

changes to third-party software;

delivery failures outside our control; or

third-party products used contrary to their instructions.

Where a significant commercial relationship or commission must be disclosed, we will disclose it appropriately.

26. Website and Service Availability

We do not guarantee that every website, portal, email system or third-party platform will operate continuously without interruption.

We may update or replace technology, content or delivery arrangements where reasonably necessary.

We will not materially reduce a paid service without:

providing a reasonably equivalent alternative;

obtaining your agreement; or

providing another remedy where required.

Temporary technical disruption does not automatically entitle you to a full refund where access is restored within a reasonable period.

27. Respectful and Safe Conduct

You agree to communicate respectfully and not to:

threaten or abuse us or another participant;

deliberately provide dangerous or fraudulent information;

misuse confidential information;

infringe our intellectual property;

disrupt a group or platform;

impersonate another person; or

use our service unlawfully.

We may warn, suspend or remove someone where reasonably necessary to protect another person, the service or our legal rights.

28. Pausing or Ending a Service

We may pause or end a service where:

continuing would be unsafe;

the matter is outside our scope;

urgent medical assessment is needed;

you behave abusively or threateningly;

you seriously breach confidentiality;

you deliberately misuse our intellectual property;

a valid payment is reversed or remains unpaid; or

necessary information is repeatedly withheld.

Where we end a paid service without a serious breach by you, we will consider what has already been supplied and provide any refund or remedy required by law.

Where the service ends because of your serious breach, we may make a fair deduction reflecting what has already been supplied and the reasonable loss caused by the breach. We will not impose an unlawful penalty.

Sections concerning intellectual property, confidentiality, accrued payments, privacy, complaints and liability may continue after the agreement ends where necessary.

29. Events Outside Our Reasonable Control

Neither party will be responsible for delay or failure caused by events outside their reasonable control, such as:

major internet or platform failure;

natural disaster;

serious illness or incapacity;

government action;

widespread power failure;

industrial action;

war, civil disturbance or terrorism; or

another event that could not reasonably have been prevented.

We will take reasonable steps to reduce disruption and communicate material delays.

If an event prevents a substantial part of a paid service from being provided for an extended period, either party may be able to end the affected part. Any refund will reflect what has and has not been supplied.

30. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

breach of rights that cannot lawfully be excluded;

failure to provide a service with reasonable care and skill; or

your statutory consumer rights.

We are responsible for foreseeable loss directly caused by our breach of contract or negligence.

We are not responsible for loss caused solely by:

medical or biological factors outside our control;

an independent healthcare provider’s decision;

inaccurate or withheld information;

changing prescribed treatment without clinical advice;

using a product contrary to its instructions;

failing to seek urgent medical care;

another independent third party outside our reasonable control; or

an event neither party could reasonably foresee or prevent,

except where the law says otherwise or our own negligence materially contributed to the loss.

Our services are supplied for personal use. We are not responsible for business losses, lost profits or lost commercial opportunities arising from personal use of the service.

No disclaimer in these Terms turns a non-medical service into a medical service or removes a responsibility imposed on us by law.

31. Complaints

I would rather address a concern properly than leave you feeling ignored.

Please contact either with the information below or on the form at the end of this:

Karen Botha

Email: [email protected] Telephone: 07723 486489

Please include:

your name;

the service purchased;

the date of purchase;

what happened; and

what you believe would resolve the concern.
We aim to acknowledge a formal complaint within five business days and provide a substantive response within 20 business days.

Complex matters may take longer, but we will keep you informed.

Nothing in this complaints process prevents you from exercising your legal rights.

32. Changes to These Terms

We may update the website version of these Terms to reflect legal, regulatory or operational changes.

For a purchase already made, the version provided when your contract was formed will normally continue to apply.

We will not use a later version to remove an existing consumer right or materially reduce a paid service without a lawful reason and appropriate notice or agreement.

The current version will show its last-updated date.

33. Electronic Acceptance

You may accept these Terms electronically, including by:

ticking an acceptance box;

completing an order;

signing electronically; or

accessing a service after clearly agreeing to the Terms.

Electronic acceptance has the same effect as written acceptance where permitted by law.

34. Our Complete Agreement

These Terms, the relevant offer details, checkout information and order confirmation form the agreement between us.

Nothing in this section excludes information or promises that applicable consumer law treats as binding because you reasonably relied on them when purchasing.

35. No Waiver

If either party does not enforce a right immediately, that does not mean the right has been permanently waived.

An exception made in one situation does not automatically apply in another situation.

36. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining parts will continue to apply where possible.

An unlawful or unfair term will not become enforceable merely because it appears in these Terms.

37. Transferring This Agreement

You may not transfer programme access or your rights under this agreement to another person without written permission.

We may transfer our rights and obligations to a genuine successor or service provider where doing so does not reduce your legal rights or materially disadvantage you.

We will notify you where a transfer materially affects your service.

38. Rights of Other People

Unless the law requires otherwise, this agreement is between you and Karen Botha trading as Fertility Bandwidth™.

No other person has a right to enforce it.

39. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right allowing you to bring a claim in another UK jurisdiction or the country in which you are legally entitled to do so.

40. Contact

Questions about these Terms should be sent to:

Karen Botha trading as Fertility Bandwidth™

Business and legal correspondence address by email: [email protected]

Telephone: 07723 486489